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Shipping & Return Policy

Shipping & Return Policy

Shipping Policy

We Ship to the Continental United States and Canada. Shipping is by UPS or USPS and can be selected at checkout. Most items usually ship in one business day. Programmed Cash Registers and Touch Screen ECRS usually ship in 7 to 10 business days after all program information is received from the customer.A tracking number will be emailed at the time of shipment.

Return Policy

 Art White Office Machines On-Line Return & Refund Policy.

Damaged merchandise must be reported immediately upon receipt by calling Art White Office Machines at 1-803-796-5738. You have seven days from the date of receipt to report damage (or any other reason for returns) to Art White Office Machines. If the reason for return is because of our error, we apologize and will gladly pay for the return of the merchandise and replace the merchandise or put the full credit on your account with www.awofficemachines.com. Provided the following conditions exist:

  • Art White Office Machines is notified within seven business days from the time of receipt.
  • An RA# is issued by Art White Office Machines.
  • The original merchandise is shipped back in the same container as received with all original packing.

If you want us to ship out the correct merchandise immediately, please place the order online. Once we receive the damaged merchandise back, we will refund the full amount from the original order.

Not damaged items returns

  • Art White Office machines is notified within seven business days from the time of receipt.
  • An R.A. # is issued by Art White Office Machines
  • The customer is responsible for the return shipping
  • Original shipping charges will not be refundable.
  • Original merchandise is in the original box with all the packing included and is unused.
No Returns On following Products:
  • Coin Changer
  • Paper
  • Programmed Cash Registers ( Please call if  you want to change the model of your machine)
  • Parts & Cables  for Cash Registers, POS Printers and Laser Equipment.  (Exhanges can be made on certain items, please call 803-796-5738)
Thank you for your cooperation in regards to our return policy. If you have any questions, please call us at 1-803-796-5738.


Art White Office Machines, Inc.

Attn: Returns RA#

115 Vale Drive

Lexington, SC 29073





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